Systems Support Specialist

Staff / Full-Time

Groton School, Groton, MA

Systems Support Specialist

As a member of the Information Technology Department, the systems support specialist is responsible for managing the School’s laptop program for students and employees and providing end-user support to the community in support of the vision for technology at Groton. The Systems Support Specialist reports to the Chief Technology Officer.

Responsibilities include, but are not necessarily limited to, the following areas:

  • Install, configure, maintain, repair, and upgrade computer software, computer hardware, and related peripherals including maintaining Groton’s student and faculty laptop program.
  • During the academic year, oversee the Schoolhouse Annex (satellite IT office in Schoolhouse) during academic hours, including Saturday classes.
  • Address incoming helpdesk tickets thoroughly and efficiently. Make effective use of Help Desk records to identify patterns, systemic problems, and end-user training needs.
  • Support Classroom AV installations, remote setups, and maintenance.
  • Plan and execute replacement cycles.
  • Maintain an accurate inventory to determine the status of new, deployed, and retired equipment.
  • Maintain printer inventory and rolling plan for replacement.

The ideal candidate has:

  • Proficiency in supporting a variety of platforms, including Apple OS/iOS, Windows, Zoom, and conference/classroom AV
  • General knowledge of computer hardware and software maintenance and support
  • Knowledge of Google Workspace and educational learning management solutions
  • Strong interpersonal skills and an ability to collaborate with faculty, staff, students, and parents; A teacher’s disposition: approachable, patient, gentle, and supportive
  • Good problem-solving, analytical, and team-working skills
  • Desire to learn, research, and find innovative solutions

Groton School

Groton, MA
Middle School, High School
Day, Boarding
All Gender