Upper School Administrative Assistant & Registrar

Administrator / Full-Time

Bancroft School, Worcester, MA

About Bancroft School
Through active, inquiry-based learning and challenging experiences, Bancroft School empowers students in grades PreK to 12 with the skills, knowledge and confidence to make a difference in their community and the world. Guided by outstanding teachers, curious learners engage with one another and celebrate the strengths and lived experiences of each individual. Bancroft School seeks to be the first choice for students and families seeking to own their journey to mastery and independence in an inclusive campus where each individual is safe, known, and valued.

Bancroft is located in Worcester, Massachusetts — a thriving city with a rich history and a bright future in which the School is deeply invested. Founded in 1900, Bancroft School will celebrate its 125th school year in 2024-25. The 30-acre campus sits in a scenic residential neighborhood just north of downtown. Over 430 students from 70 cities and towns around central Massachusetts represent a variety of backgrounds which contribute to a challenging and diverse learning environment. Guided by strategic plan BluePrint125  and new Head of School, Stephanie Luebbers, who began her tenure in July of 2023, Bancroft is poised to continue to lead in PreK-12 education.

Position Summary
Bancroft School seeks an Administrative Assistant to support the Upper School Division Head and perform Registrar duties. The assistant organizes, coordinates, and performs administrative duties requiring independent judgment, discretion, and confidentiality. Strong organizational and communication skills and a professional customer service-oriented demeanor are essential to this forward-facing position. Therefore, discretion, diplomacy, and courtesy are of the utmost importance, as the assistant will be in frequent communication with faculty, administrators, parents, students, and community members. This position requires an individual who can assess, prioritize, and synthesize varied requests. It will be important that this person understands the inner workings of a School and appreciates how the details influence the larger picture.

Essential Job Duties and Responsibilities

  • Represent Bancroft School by serving as the first Upper School point of contact via telephone, email, and in person. Provide excellent customer service to students, families, faculty, and guests of the Upper School. Develop and foster positive relationships with students, families, and faculty.
  • Manage the calendars and schedules for the division being sure that the schedule is set to reflect Divisional priorities; field inquiries from and arrange for meetings with staff, faculty, and parents; reserve meeting spaces.
  • Maintain daily attendance reports and work closely with the student support team to track students reported as absent for the day.
  • Assist the Division Head by organizing and coordinating all aspects of special events such as faculty functions, and varied student ceremonies; including Awards Assembly and Commencement.
  • Support the Upper School Dean of Students
  • Manage data in the Blackbaud LMS. Maintain student electronic files, including attendance, grading and transcripts.
  • Interact/work with other divisions and School leadership to staff school functions and events across campus, including Commencement.


Registrar Duties

  •  Support the Division Head to create the master class schedule.
  • Ensure student and teacher schedules are accurate and up to date throughout the year.
  • Serve as a resource for providing solutions to classroom scheduling and process issues.
  • Verify student related data (e.g. grades, residency, etc.) for the purpose of ensuring the accuracy of the student records.


  • Bachelor’s degree required.
  • Prior years of experience in an academic office setting.
  • Understanding of the importance of confidentiality and privacy in an educational environment.
  • A high level of integrity and a strong work ethic, particularly an eye for detail and a focus on timely execution of projects and updates.
  • Clear communication and effective collaboration.
  • Enthusiasm about working with children, adolescents, and their families; greeting guests; and creating a welcoming environment while consistently providing a high level of customer service.
  • Excellent computer skills including high proficiency in Google Suite and Microsoft Office Suite. Experience in Blackbaud: including school-based data systems. Has a strong command of data organization.
  • Ability to effectively multi-task while maintaining a detail-oriented, flexible, unflappable, and energetic demeanor with a strong emphasis on customer service.
  • Successful completion of a criminal records background investigation.


Essential Attitudes & Aptitudes

  • A high degree of cultural competency and an ability to respond with care and effectiveness to the needs of a diverse population of students and families
  • A collaborative spirit
  • A willingness to participate in and partner with colleagues on cultural and curricular initiatives
  • An understanding of and love for Upper School students
  • The ability to learn and become proficient with emerging technologies

Bancroft seeks dynamic candidates who will be active participants in the community beyond the classroom, with interest in supporting extracurricular activities in athletics, clubs, and other programs.

Bancroft is committed to cultivating and sustaining a community that embraces difference and welcomes candidates who will add to the racial and cultural diversity of our community. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

If interested, please send a cover letter, resume, personal statement, and references to employment@bancroftschool.org

Bancroft School

Worcester, MA
Early Childhood, Elementary, Middle School, High School
All Gender