Technology Support Specialist

Staff / Full-Time

Buckingham Browne & Nichols School, Cambridge, MA

Start Date: August 2022

Reporting to: Director of Information Technology for Operations

Job Summary:

BB&N is seeking a technology support specialist. The Technology Support Specialist is responsible for providing direct technology support to faculty, administrators, staff, and students, implementing and maintaining a wide range of technology resources on both the lower and middle school campuses.

Skills and Competencies:

The ideal candidate is approachable, knowledgeable, and eager to be an active member of a dynamic learning community. The candidate must have 2 years of work experience with some or all of the following systems: Computers (Mac and PC)  and network technologies, databases (Veracross), learning management systems (Canvas), Zoom phone, Informacast, online learning tools, printers and peripherals, a variety of software applications (e.g., word processing, spreadsheet, email, web browsers, HTML editors, and image manipulation software). Experience servicing and installing AV equipment such as projectors, interactive whiteboards, and audio systems.

In addition, the ideal candidate will be able to:

  • Provide technical support for internal end users on a variety of hardware and software problems including operating system support, application support, system access problems, and database support.
  • Provide general support for classroom computing devices, projectors, Chromebooks, iPads, Apple TV’s, SmartBoards, printers, etc., by troubleshooting issues, and helping users with basic instructions on the use of these devices.
  • Maintain Help Desk tracking system and respond to tickets in a timely manner.
  • Assist with the management of network accounts: Active Directory, Google Apps, etc.
  • Assist with the removal of obsolete equipment and manage equipment deployment and life cycles.
  • Create technical documentation and procedures, and serve as a resource for training materials in response to faculty, staff, and/or student inquiries for technical support.
  • Support events with AV setup as requested that may extend beyond normal work hours.
  • Effectively prioritize work requests and work occasional long hours.

About Buckingham Browne & Nichols:

Located in Cambridge, Massachusetts, Buckingham Browne & Nichols is a day school that engages students in grades Pre-K through 12 in a rich and invigorating educational experience of the highest quality. The school excels at helping students discover their unique talents and passions and fully develop those strengths. The curriculum is challenging, forward-thinking, innovative, and flexible, designed to help qualified students, from a range of backgrounds and with a broad spectrum of talents and interests, reach new levels of accomplishment. Co-curricular opportunities in athletics, the arts, community service, and other areas add critical dimensions to students’ learning. Students learn on three age and developmentally appropriate campuses. At every grade, BB&N takes full advantage of the opportunities its locations afford.

BB&N is committed to becoming an anti-racist institution. This commitment is integral to the mission and vision of the School. BB&N’s mission is to promote scholarship, integrity, and kindness in diverse, curious, and motivated students. The School prepares students for lives of principled engagement in their communities and the world. At BB&N, we value a diverse and inclusive community that fosters respect for the identities and perspectives of all. The different perspectives and experiences of our students define the fabric of our community and contribute to the growth of the individuals who call BB&N their alma mater and shape the classroom and extracurricular experiences. To have classmates and friends who are different from oneself, to come to truly know the background, experiences, and beliefs of a new friend is to learn more deeply about oneself and our world. There is no more important attribute in preparation for global citizenship.

The vibrancy and vitality we feel in the classrooms, hallways, stages and playing fields of BB&N derive from the people who are here. At its root are the varied interests and experiences, the different backgrounds, cultures, religions, views, and perspectives that our students and faculty bring to their classes and families bring to myriad activities. Each of us adds to the richness of another’s experience. Working and playing together teaches us lifelong lessons about appreciating, knowing and understanding, and learning from each other.

To Apply:  

Please upload your Cover Letter, Resume, and Reference List. Please include your connection to BB&N’s mission and values in your cover letter.

Buckingham Browne & Nichols School does not discriminate on the basis of race, color, religion, creed, age, gender identity, national origin or ancestry, veteran status, sexual orientation, genetic information, or any non-job-related physical or mental disability. We welcome candidates who will increase our diversity; we encourage candidates of color and all diverse candidates to apply.

Buckingham Browne & Nichols Schools takes the health and safety of its community members very seriously. Because we serve students, many of whom are not eligible for vaccination due to their age, we require all employees to be fully vaccinated against the COVID-19 virus with the Johnson & Johnson, Pfizer, or Moderna COVID-19 vaccine before commencing employment. Documentation showing vaccination status will be required as part of the application process.

Buckingham Browne & Nichols School

Cambridge, MA
Early Childhood, Elementary, Middle School, High School
All Gender