Donor Database & Research Manager

Staff / Full-Time

New Hampton School, New Hampton, NH

Job Summary:

The Donor Database and Research Manager works extensively with the Raiser’s Edge NXT databases, Excel spreadsheets, and Word merge templates, maintains integrity of constituent records, supports gift entry, prepares mailing lists, exports, and reports, and assists with event and volunteer tracking. The Donor Database and Research Manager will also support the fundraising initiatives of the office by providing data and research on key prospects.

Job Status:

This is a 12-month, full-time staff position eligible for benefits as described in the Employee Policy Manual.

Responsibilities Include (but are not limited to):

Gift/Pledge Entry and Acknowledgement:

  • Record gifts and pledges in Raiser’s Edge and maintain supporting documentation
  • Collect/charge donations via credit card, direct debit, and other electronic means
  • Generate appropriate acknowledgement letters/tax receipts for all gifts with a goal of 48-hour turnaround
  • Generate reports and exported lists along with supporting documentation. This includes but is not limited to:
    • Periodic reconciliation and audit reports for the Business office
    • Lists and tallies for NHS publications such as the annual report, Hamptonia, and Foundations magazines
    • Thank you note lists for the Head of School and Chairman of the Board of Trustees
    • Mailing lists for NHS publications and other bulk correspondence
    • Others on request
  • Coordinate bi-annual pledge reminder process for all outstanding pledges
  • Notify staff of communication accompanying gifts such as volunteer interests, bequest intentions, and notifications of the death of a constituent for appropriate follow up

Database Administration:

  • Regularly update constituent records from information received via various sources, some of which need to be proactively requested and/or sought out
  • Add, update, and confirm accuracy of all database records to include constituents, gifts, appeals, funds, campaigns, tributes, events, volunteer status
    • Bulk input/update students, families, and faculty and staff during school year transitions
  • Act as primary point of contact and manager of RE NXT, iWave, and ImportOmatic
    • Develop queries, exports, and lists that are beyond the capabilities of co-workers
    • Bulk import/globally change data on behalf of co-workers
    • Assist and train team members in all aspects of Raiser’s Edge NXT and iWave
    • Facilitate continuing education opportunities for Raiser’s Edge and other software
    • Coordinate software subscriptions, upgrades, and maintenance involving NHS technology and advancement teams as needed
  • Maintain database related word merge templates
    • Provide drafts, print final copies and envelopes of endowment Memorandum of Agreement, pledge reminders, 1821 Society invitations and welcome letters, annual tax letters, tribute notifications, and other form letters as requested
  • Maintain electronic and/or paper files of constituent/gift related documentation
  • Attend Advancement meetings and assist with events, as appropriate
  • Utilize, edit, and expand upon process and procedural instructions related to database management duties
  • Manage security administration for Raiser’s Edge NXT, iWave, and other related software
  • Research IRS and other government regulations related to data stored in Raiser’s Edge, recommend internal changes, and implement resultant processes
  • Work closely with the Director of Advancement to develop standard operating procedures which assure the safe development, maintenance, and storage of confidential information

Donor Research:

  • Assist Advancement staff in screening, rating, and prioritizing prospects for engagement and solicitation
  • Bulk screen new parents and other groups of constituents as requested by the Director of Advancement
  • Search for obituaries or other data to confirmation notifications of the death of a constituent
  • Enter pertinent resultant data on constituent records in Raiser’s Edge
  • Uphold all fundraising and prospect research professional standards and expectations

Required Qualifications, Skills, and Knowledge:

  • Experience with all aspects of Blackbaud/Raiser’s Edge NXT, iWave, and ImportOmatic
  • Proficiency in Microsoft Excel and Word with prowess in Word merges
  • Three years related experience and/or training in a responsible administrative position or equivalent combination of education and experience
  • Must be organized, friendly, cooperative, and able to prioritize
  • A highly energetic and enthusiastic personality, with excellent interpersonal, problem solving, and time-management skills
  • A strong sense of fundraising ethics and practices, and respect for confidentiality of donor information
  • Excellent written and oral communication skills
  • The ability to work both independently and as a team player
  •  Strong attention to detail is required
  • Demonstrated knowledge of fundraising programs and donor relations, preferred
  • The willingness and ability to represent New Hampton School professionally on-campus and off-campus. Some evenings and weekends required.
  • A formal evaluation process will be conducted on an annual basis with the Director of Advancement including review of performance benchmarks as determined in the Annual Plan

New Hampton School

New Hampton, NH
High School, Post Graduate
Day, Boarding
All Gender